Support & Contacts

Please click here if you are getting wrong IP on your domain and click here if you forgotten your password. Before proceeding with support, you should be able to find most answers in our FAQ. If you are using our mail relay service and has problem on email delivery, you can simply use Fix Mail Delivery Problem to fix the delivery problem by yourself.   Emails will be answered within 24 hours for support issues submitted by paid customers.
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Live Human Real Time Help for pre-sale questions and paid services.
If you see the Live Chat ONLINE, you can click on the icon to get live support.
Preferred Support Method over Phone

Tel:    888-675-5548 24 / 7 For pre-sale questions and paid users only. If the call is missed, please leave a message with your phone and brief description of the problem. The message will be forwarded as text message to our support staff.

If you got Email delivery issues, please (Usually fixed within 2 hours)
For other support questions, you may submit your question with the following form: ( Usually answered within 24 hours )

Your Name:
Your Email:  *
Your Phone Number:
Your Domain Names:

What is the nature of the problem:
Urgency of the problem:
Subject: *
Note: * indicates required filed.

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A Subsidiary of NetDorm, Inc.
Tel: 888-675-5548 All Rights Reserved
Netdorm, Inc.
8190-A Beechmont Ave, Ste 278
Cincinnati, Ohio 45255, USA